Contact Us
We’re here to help! If you have any questions about our products, your order, or need assistance, feel free to reach out. Our team is ready to assist you.
📞 WhatsApp Support
Chat with us directly on WhatsApp for quick responses:
👉 +92 305 2547572
Click to Chat on WhatsApp
Email
For order-related questions or general inquiries:
info@alqaimshop.com
Address
Block Z, Madina Town, Faisalabad
Refund and Returns Policy
Thank you for your purchase of Deer Kasturi (Kastori). We take pride in providing high-quality, rare natural fragrances. Please read our refund and return policy carefully before making your purchase.
15-Day Refund Policy
We accept returns and offer refunds within 15 days of delivery, provided the following conditions are met:
Return Conditions:
- Unused Product:
The product must be unopened, unused, and in its original condition and packaging. - Timeframe:
Return requests must be made within 15 days of receiving your order. - Proof of Purchase:
A valid proof of purchase (order number or receipt) is required.
Non-Returnable If:
- The product has been opened, used, or tampered with.
- The return is requested after 15 days of delivery.
- The item was purchased on sale or marked as final sale.
How to Request a Return:
Please email us at [your email] with the subject line: Return Request – Deer Kasturi, including your order number and reason for return.
We will provide return instructions within 1–2 business days.
Refund Process:
Once we receive and inspect the returned product, a full refund will be issued to your original payment method. Please allow 5–7 business days for the refund to appear in your account.
Shipping Costs:
Original shipping fees are non-refundable unless the product was damaged or incorrect.
Return shipping costs are the responsibility of the customer.
Need help?
Contact us at info@alqaimshop.com for questions related to refunds and returns.
