Refund and Returns Policy

Thank you for your purchase of Deer Kasturi (Kastori). We take pride in providing high-quality, rare natural fragrances. Please read our refund and return policy carefully before making your purchase.

15-Day Refund Policy

We accept returns and offer refunds within 15 days of delivery, provided the following conditions are met:

Return Conditions:

  1. Unused Product:
    The product must be unopened, unused, and in its original condition and packaging.
  2. Timeframe:
    Return requests must be made within 15 days of receiving your order.
  3. Proof of Purchase:
    A valid proof of purchase (order number or receipt) is required.

Non-Returnable If:

  • The product has been opened, used, or tampered with.
  • The return is requested after 15 days of delivery.
  • The item was purchased on sale or marked as final sale.

How to Request a Return:

Please email us at [your email] with the subject line: Return Request – Deer Kasturi, including your order number and reason for return.
We will provide return instructions within 1–2 business days.

Refund Process:

Once we receive and inspect the returned product, a full refund will be issued to your original payment method. Please allow 5–7 business days for the refund to appear in your account.

Shipping Costs:

Original shipping fees are non-refundable unless the product was damaged or incorrect.

Return shipping costs are the responsibility of the customer.

Need help?

Contact us at info@alqaimshop.com for questions related to refunds and returns.